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This section sets out the Terms and Conditions by which Mad Science agrees to provide products and services to you. When you book or purchase any product or service from us via this website you are signifying your agreement to these Terms and Conditions in entirety. We reserve the right to modify, cancel or append these Terms and Conditions at any time. The current and most recent Terms and Conditions will always appear on here our Website. On renewal or purchase of any activity, product or service, the most recent Terms and Conditions shall apply.

Mad Science endeavours to adhere to the advertised programme content and detail outlined in your booking synopsis. We reserve the right to alter, vary, omit or substitute any part or parts of any session provided by us described in any promotional or other materials published by us or on our behalf. In the event of any change in any Mad Science session content as described in our programme promotion or literature, we will have no liability to refund any part of any fee or deposit paid.

The full cost of the MadLab Live passes are payable upon booking. 

Live Broadcast
By purchasing and attending the Live Broadcast you agree to abide by our Code of Conduct at all times. Failure to comply with this will immediately cease your participation with no refund offered. Children participating in the Live Broadcast must be supervised by a responsible adult at all times. Adults deemed those aged 18 or over. Parental consent for participation is agree by joining the Live Broadcast. You may wtihdraw your participation at any time. 

Mad Science and MadLab Live take all reasonable precautions to provide a safe environment for your participation. The Zoom Live Broadcasts are a closed event and attendees must buy a prior pass to access the broadcast. In the interest of privacy we have disabled the ability to record the Live Broadcast. The Live Broadcast will not be saved, stored or otherwise archived after its broadcast. No re-runs or repeats will be offered. The Zoom Live Broadcasts are a live conference where all participants are capable of viewing and listening to all participants within the session. The Zoom Live Broadcasts are hosted live online in a closed environment. Please take all reasonable precautions as with any other element of internet use in order to safeguard yours and your children’s safety and privacy. Please note that although all reasonable precautions have been taken to minimise the risk of recording or unlicenced sharing of the Live Broadcast content – which include but are not limited to limted access codes to customers, disabling of recording and other measures, Mad Science and MadLab Live cannot eliminate the possibility of third party recordings, screenshares, or cameras filming the screen remotely. With this in mind we suggest that you take all reasonable precautions to avoid risk or damages.

You are responsible for safeguarding your own privacy and will be in control of your own privacy at all times. Please be aware that the Live Broadcast is an online conference where all participants are in connection live in real time. Any video or audio broadcast within the session will be available for all participants to see. All microphones will be muted upon entering the Live Broadcast. Should you wish to activate your microphone for any interactivity within the session, contact the Lab Tech. Use of the raise your hand feature will be used as consent and acknowledgement that you are happy to unmute and broadcast your audio for the duration of the interactivity. Once this concludes your microphone will return to muted for the remainder of the session. Ultimately, the decision as to provide your video and audio feed will be yours. Mad Science or MadLab Live will not coerce or otherwise expect that you provide these at any time. 

You do not need to have live video or audio active in order to participate in the session.

Should you wish to cancel and void your Lab Pass booking, please contact with your order confirmation number and email address that made the original booking. Cancellations must be made at minimum 48hours before the advertised scheduled start time. Cancellations raised after this period will be void and no refund will be offered.

Cancellations made within the 7 days of the Event Broadcast date will receive a full refund – less £1.50 administration fee, per booking. Cancellations made within 48 hours prior to Event Broadcast will be refunded up to 50% of total booking cost. Cancellations made less than 48 hours prior to Event Broadcast will be uneligible for cash refund. Times are noted in GMT and are as advertised on the latest schedule. We will process any refund within 28 days of notifying you that we are issuing you the refund. No credits or refunds will be issued retrospectively. Refunds will be returned to the payment method used to make your original booking. No alternatives are offered. 

Health & Injury
All of our Mad Science, MadLab Live programming and content is fully risk assessed and cleared for the safety of its participants in its intended use. We take all necessary precautions to ensure safe delivery of our content and the safety of our participants. Unless otherwise stated please do not copy, imitate or recreate anything you see on our MadLab Live content. Always adhere to the instructions and materials as outlined in the material. We do not accept responsibility for loss or damage arising from errors or omissions or any substitutions of any materials made during the homelab experiments or for experiments carried out in the home following viewing our MadLab Live content.

We do not accept liability for death or personal injury to any child attending MadLab Live broadcast or partake in any of our HomeLab activities related to Mad Science whether organised by Mad Science or otherwise – save to the extent that such death or injury shall be caused by the negligence or default of any member of our staff or any other default on our part.

In the event that we consider:.

a) you are in breach of any of these Terms and Conditions or any regulations issued from time to time by us;
b) the behaviour of your child is disruptive or likely to put other children or Mad Science staff in danger; or
c) your behaviour towards us, other customers, children or our suppliers, agents, managers, subcontractors or employees is disruptive, inappropriate, consistently negligent or likely to bring us or any of our products or services into disrepute, we reserve the right to exclude your child from any Mad Science or MadLab Live activity or part thereof.

In the event that your child is excluded, no fees or deposits will be repaid to you and we reserve the right to seek payment of the balance of any fees due to us.

Personal Property

We do not accept responsibility for any loss of, or damage to, personal property belonging to you or your child irrespective of whether such possessions might be used by you or the child for the purposes of any Mad Science activity save to the extent that such loss or damage shall be caused by the negligence or default of any member of our staff or any other default on our part.

Other Losses

We do not accept responsibility for any loss or expense due to circumstances beyond our control, including, but not limited to, delays in public transport, weather, quarantine, sickness, bereavement, strikes or other industrial action, terrorism, fire, contagion and riot.

Without prejudice to the other terms of this agreement, in no event (including our own negligence) will we be liable for any:
a) economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings);
b) loss of goodwill or reputation;
c) any other special, indirect or consequential losses; or
d) loss to third parties.


No provision of these Terms and Conditions shall operate or be construed to operate so as to exclude or restrict our liability under the provisions of any UK legislation in force from time to time which are not capable of being excluded or restricted.

Save as otherwise required by UK legislation, our total liability for any loss, damages, costs or expenses shall not exceed an amount equal to the invoice value for the services provided.

Third Parties

A person who is not party to these Terms and Conditions or any agreement or document incorporating these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

Use of personal information

Mad Science is registered under the Data Protection Act 1998 to process and store data relating to living individuals.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes. We do not record any of the Live Broadcasts at any time.


These Terms and Conditions and any documents referred to herein constitute the entire agreement between you and us in connection with your booking, purchase or use of our products and services superseding any prior agreements between you and us.

You agree that you have entered into these Terms and Conditions without reliance on any representation, warranty or undertaking by us which is not set out expressly in these Terms and Conditions.

We shall not be under any liability for any failure to perform any of our obligation under these Terms and Conditions if we are prevented from or delayed in so doing due to any circumstances beyond our reasonable control, provided that if the event in question continues for a continuous period in excess of 60 days, you shall be entitled to give notice in writing to us to terminate the contract.


You may contact us by calling the relevant telephone number found on our Website, or by writing to us at the address outlined in your acceptance letter or email. We will be deemed to have received any communication from you, in the case of communication by telephone at the time of you speaking to a telephone operator or, in the case of communication by post, a correctly addressed letter sent by pre-paid first class post or recorded delivery post shall be deemed to have been received two working days after the date of posting.

We may contact you by post, telephone, email, text or fax. Notification sent to you by post will be deemed received by you within two working days. Any other notification will be deemed received by you within one working day.

It is your responsibility to ensure that we have current contact details for you. You must also keep us appraised of any changes in the health or other relevant circumstances of you or your child.

Law & Jurisdiction

Any failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision and that other provisions remain in full force and effect.

Our relationship with you is subject to English law and you and we irrevocably submit to the exclusive jurisdiction of the courts of law.


MadLab Live and Mad Science are associated brands and trade names for Mad Science South Wales and Bristol
are owned and operated by
Inspire Community Science CIC t/a Mad Science SW&B.
Unit 2 Penrice Court, Swansea Enterpise Park, SA68QW • • 01792348205